Inblox — Omnichannel Chat Platform
Unified chat management platform integrating LINE, Facebook, and website messaging with AI chatbot and CRM capabilities.
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Inblox is an Omnichannel Chat platform that unifies communication from all channels — LINE OA, Facebook Messenger, and Website Live Chat — into a single dashboard, enabling teams to respond quickly and efficiently.
The system features an AI Chatbot for automated responses, reducing Customer Service workload. It includes a CRM system for managing customer data, tracking conversation history, and analyzing insights.
Built with Next.js for the frontend, Node.js for the backend, WebSocket for real-time messaging, and PostgreSQL for data storage. Supports concurrent multi-user access.
Key Features
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